Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Let's talk. To complete your return, email us @ firstname.lastname@example.org.
Return Shipping (and any other fees) is paid by the customer. When you return your product( if approved), we will provide the address where you should mail the product.
Please do not send your purchase back before you hear back from us.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, will not be approved for a refund..
Any item that is returned more than 30 days after delivery will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged, contact us as soon as you receive it. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with all the details and pictures. We will get back to you with the status of your claim.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance ( at your expense). We don’t guarantee that we will receive your returned item.
Other non-refundable products: Gift Cards